Privacy Policy

Effective date: 22 October 2025

1. Introduction

Converge Venues (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect and process your personal data when you visit our website https://convergevenues.com(“Website”), make an enquiry, or use our venue-finding services.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR) (where applicable), and the Data Protection Act 2018.

2. Who we are

Data Controller: Converge Venues LLP
Registered Address: 6 Eaton Way, Borehamwood, Hertfordshire, WD6 4QJ, UK
Email: Enquiries@convergevenues.com

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

3. What data we collect

We may collect and process the following types of personal data:

a. Information you provide directly

When you make an enquiry, request a proposal, register with us, or communicate with us, we may collect:

• Name, job title, and company name
• Email address and telephone number
• Event details (dates, location, type of event, estimated numbers, budget)
• Billing or invoicing information (if applicable)
• Any additional information you choose to provide in free-text fields or email correspondence

b. Information collected automatically

When you visit our Website, we automatically collect certain technical information, such as:

• IP address, browser type, operating system, time zone setting
• Pages viewed, length of visit, referral source, and site navigation paths

c. Cookies and similar technologies

We use cookies and similar technologies to analyse Website traffic and enhance your browsing experience. You can manage your cookie preferences through your browser settings or our cookie-consent tool.
(See Section 9 below for more detail.)

4. How we use your data

We use your personal data only when we have a lawful basis to do so under the UK GDPR. The purposes and legal bases include:

• Purpose: To respond to enquiries or requests for venue options
• Legal Basis: Legitimate interest (to provide customer service and respond to requests)

• Purpose: To manage venue proposals, bookings, and contracts
• Legal Basis: Performance of a contract

• Purpose: To send administrative information (confirmations, updates, etc.)
• Legal Basis: Performance of a contract

• Purpose: To send marketing communications and updates (only where you have opted in)
• Legal Basis: Consent

• Purpose: To maintain business records and comply with legal obligations
• Legal Basis: Legal obligation

• Purpose: To improve our Website and services (analytics, feedback, testing)
• Legal Basis: Legitimate interest

5. Marketing communications

We will only send you marketing emails or newsletters if you have opted in to receive them. You can withdraw your consent at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at enquiries@convergevenues.com

We will not share your data with third parties for their own marketing purposes.

6. Sharing your data

We may share your data only with:

• Venues, hotels, and event suppliers when necessary to source or confirm your booking;
• Trusted service providers who perform functions such as web hosting, CRM,      analytics, or email delivery on our behalf;
• Professional advisers (including accountants, insurers, or legal advisers);
• Regulatory or legal authorities where required by law or to protect our rights.

All third parties are required to respect the security of your personal data and to process it in accordance with data protection law.

We do not sell or rent personal data to any third parties.

7. International data transfers

If we transfer your personal data outside the United Kingdom or European Economic Area (EEA), we ensure that a similar degree of protection is afforded by using one of the following safeguards:

• Transferring to countries deemed to provide an adequate level of protection; or
• Using Standard Contractual Clauses (SCCs) approved by the UK Information      Commissioner’s Office (ICO) or the European Commission.

8. Data retention

We will keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.
In general:

• Enquiry and contact data: kept for up to 3 years after last contact
• Contract and booking data: kept for up to 6 years to comply with legal obligations

When data is no longer required, we will securely delete or anonymise it.

9. Cookies and analytics

We use cookies and similar technologies to:

• Remember your preferences;
• Understand how visitors use our Website;
• Improve performance and content.

You can control or delete cookies via your browser settings or through our cookie banner.
Our Website may use Google Analytics or similar tools. Data collected through analytics cookies is anonymised and used only for statistical purposes.

For more information, please read our Cookie Policy.

10. Data security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.
Examples include: encrypted data storage, password protection, secure servers, and limited access to staff who need it for legitimate business purposes.

11. Your rights under UK and EU GDPR

You have the following rights with respect to your personal data:

• Right of access – to request a copy of the personal data we hold about you;
• Right to rectification – to correct any inaccurate or incomplete data;
• Right to erasure (“right to be forgotten”) – to request deletion of your data where we have no lawful reason to continue processing it;
• Right to restrict processing – to request that we limit the way we use your data;
• Right to data portability – to receive your data in a structured, commonly      used format;
• Right to object – to object to processing based on legitimate interests or      direct marketing;
• Right to withdraw consent – where processing relies on your consent.

You can exercise any of these rights by contacting us at enquiries@convergevenues.com We may need to verify your identity before fulfilling your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk or your local supervisory authority in the EEA.

12. Children’s privacy

Our Website and services are not intended for individuals under 16 years of age. We do not knowingly collect data from children. If you believe that a child has provided us with personal data, please contact us so that we can delete it.

13. Links to other websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review the privacy policies of any external sites you visit.

14. Changes to this Privacy Policy

We may update this policy from time to time. The most recent version will always be available on our Website, with the updated “Effective date” shown at the top.
If we make significant changes, we will notify you by email or through the Website.

15. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Converge Venues
Email: enquiries@convergevenues.com